Collections Operations Manager

4 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time
Position Overview

Job Title: Credit Control Manager

Reporting Line: Revenue & Client Relations Director

Key Responsibilities:


• Supervise the collections team, ensuring adherence to established collection protocols.


• Foster a positive work environment, maintaining a constructive attitude towards tasks and colleagues.


• Exhibit confidence and professionalism in all communications, both over the phone and in-person.


• Take pride in your responsibilities and demonstrate commitment to achieving departmental goals.


• Engage in continuous improvement of collection strategies to enhance efficiency and effectiveness.


• Collaborate with other departments to resolve client issues and improve overall service delivery.


• Monitor team performance and provide coaching to enhance skills and productivity.


• Prepare regular reports on collection activities and outcomes for management review.


• Ensure compliance with relevant regulations and company policies.


• Participate in training and development initiatives to stay updated on industry best practices.



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