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Credit Control Manager

2 months ago


Windsor, Windsor and Maidenhead, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Credit Control Manager to join our team at Connect Recruitment Consultants Limited. As a key member of our collections team, you will be responsible for overseeing the collections process and ensuring that our team is following best practices.

Key Responsibilities
  • Team Leadership and Supervision: Provide guidance and support to team members, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Account Monitoring and Prioritization: Monitor all open loans, ensuring up-to-date records and prioritizing workload based on urgency.
  • Customer Engagement: Encourage portal registrations and solicit customer feedback, collaborating with the Customer Retention Team for customers eligible for further funding.
  • Administrative Tasks: Manage email accounts associated with collections, delegate tasks such as redemptions and statement requests, and assign new loan accounts to the team.
  • System and Process Improvement: Familiarize yourself with Emerald and suggest system improvements to enhance the CRM platform for collections.
  • Training and Development: Keep team training up-to-date, maintain a log of covered topics, and liaise with the Operations Manager to ensure all Collections Team related training modules are up-to-date.
  • Third-Party Case Management: Handle loans in the recovery process and update timelines accordingly.
Requirements

To be successful in this role, you will need:

  • Proven experience in credit control and collections management
  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with CRM systems and process improvement