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Collections Team Leader

3 months ago

Windsor, Windsor and Maidenhead, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time
Position Overview

Job Title: Credit Control Manager

Reporting To: Revenue & Client Relations Director

Key Responsibilities:


• Supervise the collections team, ensuring adherence to established collection protocols.


• Foster a positive workplace atmosphere, maintaining a constructive attitude towards tasks and colleagues.


• Exhibit confidence and professionalism in all communications, both via phone and in-person.


• Take pride in your contributions and demonstrate a commitment to excellence in your role.


• Engage in continuous improvement of the collections process to enhance efficiency and effectiveness.


• Collaborate with other departments to ensure a seamless approach to client relations and revenue management.


• Provide training and support to team members to promote professional development and skill enhancement.


• Analyze collection metrics and report on performance to drive strategic decision-making.


• Uphold company values and contribute to a culture of integrity and accountability.