Hotel Nights Team Leader

3 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time
Hotel Nights Team Leader

Are you a motivated and experienced leader looking for a new challenge? We are seeking a Hotel Nights Team Leader to join our team at the LEGOLAND Windsor Resort.

About the Role

As a Hotel Nights Team Leader, you will be responsible for leading a team of Front of House Assistants throughout the night shift. Your primary focus will be on ensuring our overnight guests have a safe and enjoyable experience in their accommodations. You will also be responsible for responding promptly and professionally to any guest feedback, as well as keeping other members of the Hotel night team informed of any guest concerns.

Key Responsibilities
  • Lead a team of Front of House Assistants during the night shift
  • Ensure guest safety and satisfaction in their accommodations
  • Respond to guest feedback and concerns in a timely and professional manner
  • Communicate effectively with other members of the Hotel night team
  • Develop and implement strategies to improve guest interactions and exceed KPI targets
Requirements
  • Proven experience in a coordinator, duty manager, or team leader role within a hotel environment
  • Excellent communication and leadership skills
  • Ability to work night shifts according to the company roster and operational requirements
  • Self-motivated and guest-focused mindset
  • Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
Benefits
  • Competitive hourly rate of £12.34 per hour (with an additional £1 per hour for hours worked between 11pm – 6am)
  • 40% discount off LEGO sets and products on the online LEGO Store
  • Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world
  • 25% discount in Merlin retail shops and restaurants
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full-time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work with 30,000+ national and local employee discounts
  • Free staff parking
  • Ongoing training and development
About Us

We are the LEGOLAND Windsor Resort, the ultimate destination for families with children aged 2-12. Our resort is home to two awesome LEGO-themed Hotels and a host of rides, shows, and attractions built around the iconic LEGO brick. We are committed to creating an inclusive and diverse workplace where everyone feels valued and can thrive.



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