Credit Control Manager

2 days ago


Windsor, Windsor and Maidenhead, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time
About the Role

We are seeking an experienced Credit Control Manager to lead our Collections Team at Connect Recruitment Consultants Limited. As a key member of our finance team, you will be responsible for overseeing the collections process, ensuring timely payments, and maintaining excellent relationships with our clients.

Key Responsibilities
  • Team Leadership and Supervision: Provide guidance and support to team members, ensuring they are equipped to handle various customer scenarios.
  • Account Monitoring and Prioritisation: Monitor open loans, ensure up-to-date records, and prioritize workload to optimize collections.
  • Customer Engagement: Encourage portal registrations, solicit customer feedback, and collaborate with the Customer Retention Team for further funding opportunities.
  • Administrative Tasks: Manage email accounts, delegate tasks, and ensure the team maintains accurate records and chases missed payments.
  • System and Process Improvement: Familiarize yourself with our CRM platform, suggest improvements, and maintain the grading system to enhance overall collection rates.
  • Training and Development: Keep team training up-to-date, maintain a log of covered topics, and liaise with the Operations Manager to ensure relevant training modules are available.
  • Third-Party Case Management: Handle loans in the recovery process and update timelines accordingly.
Requirements

To be successful in this role, you will need:

  • Proven experience in credit control and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Familiarity with CRM systems and process improvement


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