Claims Specialist
3 weeks ago
Legal & General is dedicated to addressing the savings, protection, and retirement requirements of approximately 14 million individuals through our diverse range of retail and workplace offerings.
Our Retail sector empowers individuals to enjoy a more vibrant retirement, both directly and via their employers, encompassing Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our suite of lending solutions.
As the leading individual life insurer in the UK, we also offer Group Protection solutions for employers, assisting individuals in preparing for unforeseen circumstances. We facilitate home purchasing through our Mortgage Club, the largest in the UK, alongside our award-winning Surveying Services team. Additionally, our fintech division identifies and supports socially beneficial start-ups and scale-ups in the workplace, home, insurance, and wealth sectors.
By joining us, you will contribute to creating brighter financial futures for all our clients.
We are seeking a Claims Specialist to become part of our team. We offer a competitive base salary of up to £25,000, commensurate with experience. This position is hybrid, allowing for a combination of in-office and remote work.
Key Responsibilities:
- Assessing and confirming eligibility for Group Protection Death in Service and Critical Illness claims in accordance with policy stipulations
- Calculating the benefits payable for eligible claims
- Preparing and authorizing payments for both new and existing claims
- Requesting and collecting outstanding claim documentation from both internal and external stakeholders promptly
- Building and nurturing strong relationships with Independent Financial Advisors (IFAs) and Policyholders (employers) to ensure positive customer outcomes
- Contributing to our continuous improvement initiatives by sharing ideas and engaging in projects
- Maintaining a consistent, timely, and accurate level of service in alignment with service level agreements, ensuring we meet customer expectations in accordance with Legal & General's Customer Experience and Treating Customers Fairly policies
- Adhering to established processes and systems to ensure all customer data is managed appropriately, in compliance with legislation, particularly GDPR, the Access to Medical Reports Act, and Legal & General's Confidentiality policy
We are looking for individuals who possess:
- Proficiency in IT, including Word, Excel, and other Microsoft applications
- Minimum GCSE qualifications in English and Maths
- Experience in customer service and/or administrative roles within the Insurance or Financial Services sectors
- Exceptional written and verbal communication abilities
- Strong organizational skills with the capacity to manage multiple tasks and prioritize effectively
- High levels of accuracy and attention to detail
- Good problem-solving and investigative capabilities
Regardless of your role, we recognize and reward performance and behavior with a comprehensive benefits package that addresses all your important needs. Here are some of the advantages we provide:
- Participation in our annual performance-related bonus scheme and valuable share options
- Generous pension contributions
- Life insurance coverage
- Private medical insurance (for permanent employees only)
- A minimum of 25 days of annual leave, in addition to public holidays, increasing to 26 days after two years of service, with options to buy and sell leave
- Competitive family leave policies
- Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice
- A variety of discounts on our products and at numerous high street and online retailers
- In 2023, our workspaces were redesigned to foster collaboration and well-being
Legal & General is a prominent financial services organization and a major global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are rated highly in our sector for inspirational leadership, boasting a rich heritage and an exciting future.
Our mission is to build a better society for the long term by investing our customers' funds in initiatives that enhance quality of life for everyone.
Joining us means becoming part of a welcoming culture that encourages collaboration among individuals from diverse backgrounds, perspectives, and experiences. You will be guided by leaders who demonstrate integrity and care about your future and well-being, supported by initiatives that empower you to develop your career and excel.
We are committed to being open, mindful, and inclusive, and we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you are interested in learning more, we would be pleased to hear from you.
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