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Claims Team Manager
2 months ago
Job Title: Claims Team Manager
Job Summary: We are seeking an experienced Claims Team Manager to lead our Group Protection department. The successful candidate will be responsible for managing a team of Claims Specialists, ensuring the team's objectives and efforts are aligned with overall departmental goals.
Key Responsibilities:- Team Leadership: Manage, motivate, and develop employees at all levels to maximize team performance.
- Performance Monitoring: Ensure the team's objectives and efforts are aligned with overall departmental goals, service level agreements, and targets.
- Customer Satisfaction: Understand drivers of customer satisfaction and implement action plans to ensure consistency of service, resource, and quality across the team.
- Issue Resolution: Evaluate, review, and resolve issues at team level to ensure consistency of service, resource, and quality across the team.
- Recruitment: Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and quality of staff is maintained.
- Coaching and Development: Hold regular 1:1's with team members, coaching and supporting when needed.
- Communication Skills: Excellent communication, both verbal and written.
- Creativity: Ability to be creative in problem-solving and decision-making.
- People Management Experience: Proven experience in people management, with a focus on leadership and development.
- Claims Team Experience: Experience of managing a Claims team is desirable.
- Performance-Related Bonus: Opportunity to participate in our annual, performance-related bonus plan.
- Share Schemes: Valuable share schemes.
- Pension Contribution: Generous pension contribution.
- Life Assurance: Life assurance.
- Private Medical Insurance: Private medical insurance (permanent employees only).
- Holiday Entitlement: At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
- Family Leave: Competitive family leave.
- Electric Car Scheme: Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
- Discounts: Many discounts offered – both for our own products and at a range of high street stores and online.
