Income Protection Claims Specialist

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Front Row Recruitment Ltd Full time
Income Protection Claims / Quality Assurance Assessor

Front Row Recruitment Ltd is seeking an experienced Income Protection Claims / Quality Assurance Assessor to join their team. The successful candidate will be responsible for managing claims where complaints or technical issues have been raised regarding customer outcomes.

Key Responsibilities:
  • Manage claims files to ensure claims have been assessed fairly and request further evidence where required
  • Handle all aspects of customer communication throughout the claims process
  • Liaise with internal and external sources to secure necessary information to effectively assess claims
  • Use technical expertise, medical knowledge, and logical reasoning to confirm validity of initial claims decision or make necessary changes
  • Identify potentially fraudulent claims and raise concerns with the management team
  • Support less experienced colleagues with training and development
  • Handle complex and contentious claims involving fraud or potential litigation
  • Provide input into opportunities for process and procedural improvement

The ideal candidate will possess a proven background in Income Protection (or medical) claims with the ability to logically assess through to conclusion. They will have good all-round medical knowledge, a thorough understanding of claims processes and philosophy, and excellent communication skills.

This is a great opportunity to join a leading insurer offering flexible working, a generous remuneration, benefits, and bonus package, a great working environment, and outstanding prospects for development.



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