Income Protection Claims Specialist

1 week ago

Brighton, Brighton and Hove, United Kingdom LegalAndGeneral Full time
Job Title: Income Protection Claims Specialist

Job Summary:

We are seeking an experienced Income Protection Claims Specialist to join our team at Legal & General. As an Income Protection Claims Specialist, you will be responsible for providing a pro-active and comprehensive claims administration service for our Income Protection claims team.

Key Responsibilities:

* Preparing and setting up new claims, ensuring appropriate documentation is issued
* Requesting medical evidence on new and existing Income Protection claims, from GPs, consultants and other medical specialists
* Ensuring that claims are reviewed in line with targeted dates as specified during the assessment process
* Developing and building effective relationships with Policyholders and IFA's, in order to maximise the effectiveness of our benefit management processes
* Where appropriate, assisting in the provision of Management Information on the block of business which helps to analyse performance and identifies key trends
* Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers' expectations, and that are within scope of Legal & General's Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
* Identifying complaints and breaches and refer them on appropriately
* Raising and authorising payment of invoices within individual authorisation limits as agreed by the Head of Claims

Requirements:

* In-depth knowledge of core Income Protection products
* Good knowledge of Legal & General's claims processes and procedures
* Understanding of the investigative and rehabilitation services provided by external organisations
* Understanding of State Incapacity Benefits
* The drive to take ownership of and resolve customer queries and complaints
* Excellent IT skills in Word, Excel and other Microsoft products
* An ability to work to deadlines and targets
* The jobholder has authorised approval limits as agreed by the Head of Claims
* Ability to carry out thorough and comprehensive investigations to determine eligibility of Income Protection Claims

What We Offer:

At Legal & General, we offer a competitive package that looks after all the things that are important to you. Here are some of the benefits we offer:

* The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Private medical insurance (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

About Us:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

If you join us, you'll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you're open to find out more, we'd love to hear from you.

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