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Claims Specialist
2 months ago
Legal & General is dedicated to addressing the savings, protection, and retirement requirements of approximately 14 million individuals through our diverse range of retail and workplace offerings.
Our Retail sector empowers individuals to experience a more vibrant retirement, both directly and via their employers, encompassing Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our suite of lending solutions.
As the leading individual life insurer in the UK, we also offer Group Protection solutions for employers, assisting individuals in preparing for unforeseen circumstances. We facilitate home purchasing through our Mortgage Club, the largest in the UK, alongside our award-winning Surveying Services team. Additionally, our fintech division identifies and nurtures socially beneficial start-ups and scale-ups in the workplace, home, insurance, and wealth sectors.
By joining us, you will contribute to creating brighter financial futures for all our clients.
We are seeking a Claims Specialist to become part of our team. We offer a competitive base salary of up to £25,000, commensurate with experience. This position is hybrid, allowing for a combination of in-office and remote work.
Your key responsibilities will include:
- Assessing and confirming the eligibility of Group Protection Death in Service and Critical Illness claims in accordance with policy stipulations
- Calculating the benefits payable for eligible claims
- Processing and authorizing payments for both new and existing claims
- Collecting and organizing outstanding claim documentation from internal and external stakeholders promptly
- Building and nurturing strong relationships with Independent Financial Advisors (IFAs) and Policyholders (employers) to ensure positive customer experiences
- Contributing to our continuous improvement initiatives by sharing ideas and participating in projects
- Maintaining a consistent, timely, and accurate service level in alignment with service level agreements, ensuring we meet customer expectations in accordance with Legal & General's Customer Experience and Treating Customers Fairly policies
- Complying with processes and systems to ensure all customer data is handled appropriately, adhering to legislation such as GDPR, the Access to Medical Reports Act, and Legal & General's Confidentiality policy
We are looking for individuals who possess:
- Proficiency in IT, including Word, Excel, and other Microsoft applications
- Minimum GCSE qualifications in English and Maths
- Experience in customer service and/or administrative roles within the Insurance or Financial Services sectors
- Exceptional written and verbal communication abilities
- Strong organizational skills with the capacity to manage multiple tasks and prioritize effectively
- High levels of accuracy and attention to detail
- Good problem-solving and investigative capabilities
Regardless of your role, we recognize and reward performance and behavior with a comprehensive benefits package that addresses your essential needs. Here are some of the advantages we provide:
- Participation in our annual performance-related bonus scheme and valuable share options
- Generous pension contributions
- Life insurance coverage
- Private medical insurance (for permanent employees only)
- A minimum of 25 days of annual leave, in addition to public holidays, increasing to 26 days after two years of service, with options to buy and sell leave
- Competitive family leave policies
- Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice program
- A variety of discounts on our products and at numerous high street and online retailers
- In 2023, we redesigned some of our workspaces to create collaborative environments that prioritize employee wellbeing
Legal & General is a prominent financial services organization and a significant global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are highly rated in our sector for inspirational leadership, boasting a rich heritage and an exciting future.
Our mission is to foster a better society for the long term by investing our clients' funds in initiatives that enhance quality of life for everyone.
Joining us means becoming part of a welcoming culture that encourages collaboration among individuals from diverse backgrounds, perspectives, and experiences. You will be guided by leaders who demonstrate integrity and care about your future and wellbeing, supported by initiatives that empower you to advance your career and excel.
We are committed to being open, mindful, and inclusive, and we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you are interested in learning more, we would be pleased to hear from you.
