Claims Management Specialist
7 days ago
Job Title: Claims Operations Manager
Job Summary:
We are seeking an experienced Claims Operations Manager to join our Group Protection Claims area. As a Claims Operations Manager, you will be responsible for guiding and managing the Group Protection claims Assessor and Admin teams to provide a pro-active and comprehensive claims management and assessment service for a defined account portfolio across all Group Protection Products.
Key Responsibilities:
- Manage a group of Team Managers to deliver targets in the areas of service levels, quality, customer, people and efficiency metrics.
- Motivating and coaching your team by being a visible leader, focused on delivery and your people.
- Collaborate with other Stakeholders and the Planning team to ensure the right actions are in place and performance is understood.
- Build strong relationships with the internal functions such as Customer Service Operations, Scheme Underwriting, Sales, Finance and Operational Planning to ensure that the Claims Operation continually evolves to meet the changing needs of our internal and external customers.
- Evaluate, review and resolve issues at area level to ensure consistency of service, resource and quality across all teams whilst maintaining a strong risk management and mitigation framework.
- Take the lead in all matters regarding the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group's policies and procedures including the Partnership Agreement to maximise business performance.
- Analyse feedback from all sources to ensure that customers' reasonable expectations of performance and service are met, and good customer outcomes delivered.
- Understand how strategic planning will affect the business area.
- Understand how market changes and business issues will affect the business area.
- Risk management skills; ability to be creative with strategic thinking.
- May be required to deputise for the Head of Claims.
- Proven track record in managing a claims operational function is desirable.
What We Offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
- There are the many discounts we offer – both for our own products and at a range of high street stores and online.
About Us:
Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running.
Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.
Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
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