Access Services Administration Coordinator

3 weeks ago

Mansfield, Nottinghamshire, United Kingdom ABL Health Ltd Full time

Job Overview

Join our dedicated team in making a significant impact on the lives of individuals and families, providing exceptional administrative support to health professionals in a comprehensive access service focused on various health-related challenges.

As a vital member of a diverse and welcoming team, you will play a crucial role in the administration of the service, handling referrals through multiple channels including electronic systems, phone calls, and digital communications.

Key Responsibilities

Reporting to the Administration Lead, your role will encompass a variety of tasks that are both stimulating and fulfilling as you contribute to the ongoing development and enhancement of our services.

Your responsibilities will include:

  • Providing essential administrative support for the integrated wellbeing service, ensuring efficient operations for adults and families.
  • Managing incoming communications and ensuring timely transfer to the appropriate departments.
  • Collaborating within a busy office environment, sharing responsibilities and supporting colleagues.
  • Maintaining accurate and confidential patient records in both digital and physical formats.
  • Coordinating appointments and utilizing calendar management tools effectively.
  • Accurately recording client information in the designated service database.
  • Utilizing IT systems proficiently, including word processing and spreadsheet applications.
  • Assisting in the preparation of reports and documentation as required.
  • Engaging with service leads to identify new opportunities and venues for service delivery.
  • Flexibly covering for colleagues during absences.
  • Monitoring service targets and workload effectively.
  • Taking and distributing meeting minutes as necessary.
  • Conducting general administrative tasks such as record keeping and filing.
  • Supporting clients in their readiness for behavior change initiatives.
  • Organizing necessary resources for health programs as required.
  • Conducting regular audits and inventory checks of program supplies.

Required Skills and Qualifications

We are looking for an experienced administrator with a background in health or community services. The ideal candidate will possess:

  • Proficiency in Microsoft Office and database management.
  • A proactive approach to managing multiple tasks efficiently.
  • Strong communication skills, both verbal and written, with a positive demeanor.
  • The ability to build effective relationships within a team and independently.
  • A commitment to maintaining high standards and continuous improvement.

Qualifications

Essential

  • GCSE/O Level in Maths and English or equivalent.
  • NVQ Level 2 in a relevant field or significant equivalent experience.

Desirable

  • RSA Typing Level II or higher.
  • NVQ Level 3 in a relevant subject.

Experience

Essential

  • Proven experience in an administrative or reception role.
  • Experience working collaboratively in a team setting.

Desirable

  • Experience in taking meeting minutes.
  • Background in a healthcare environment.
  • Familiarity with patient databases and software applications.

Job Specific Requirements

Essential

  • Flexibility to adapt to service needs, including potential evening and weekend work.

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