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Service Delivery Coordinator
2 months ago
Job Title: Service Delivery Coordinator
Company: Total Integrated Solutions Ltd
Location: Mansfield
Job Type: Full-time
Salary: Competitive dependant on experience, skills and qualifications
Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday, Cycle to Work Scheme, Employee Assistance Programme
Job Summary:
We are seeking a highly motivated and organized Service Delivery Coordinator to join our team. The successful candidate will be responsible for coordinating and managing service delivery operations, ensuring seamless communication with customers and internal stakeholders.
Key Responsibilities:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and action additional required where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Ensure completed calls are costed in accordance with contract terms.
- General promotion of the Company and its services.
- Updating/maintaining the Company's maintenance software in line with compliance.
Requirements:
- Good IT skills and a familiarity with Microsoft packages are essential.
- Excellent customer service skills.
- You will be a team player with ambition.
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills.
- Administration qualification (desired).
- Industry knowledge would be beneficial.
- You should also have the ability to:
- Work on your own initiative or as part of a team.
- Work well under pressure and be able to meet deadlines.
- Have good attention to details and organization skills.
- Have the desire to learn and continually improve your knowledge.
Working Hours: Monday - Friday, 8.00am - 5.00pm
