Service Delivery Manager

3 weeks ago

Mansfield, Nottinghamshire, United Kingdom ABL Health Ltd Full time
Job Title: Accommodation Services Team Leader

Job Summary:

We are seeking an experienced and skilled Accommodation Services Team Leader to join our team at ABL Health Ltd. The successful candidate will be responsible for managing the daily operations of the Emotional Wellbeing Early Support Service for Children and Young People.

Key Responsibilities:

  • Manage the daily operations of the Emotional Wellbeing Early Support Service for Children and Young People.
  • Support and direct staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way.
  • Use data and management systems to present monthly service contract appraisals to internal management structure and support regular contract review meetings with commissioners.
  • Support routine internal governance audits and respond to any identified actions/improvements.
  • Provide managerial supervision, oversight of work schedules and allocation of resources to the team.
  • Ensure the team is trained and fit for purpose.
  • Manage the projects devolved budget.
  • Assist in recruitment in adherence to the keeping children safe in education framework.
  • Liaise with key stakeholders including commissioners and system partners to collaborate, maintain positive, cohesive relationships and avoid system duplication.
  • Lead, promote and deliver an innovative service, ensuring equitable provision across Nottinghamshire and Nottingham City, deputising in the absence of the Head of service.
  • Be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose early intervention emotional wellbeing provision.
  • Take on line management responsibilities for the practice team.
  • Offer creative input and participation in promoting our services across social media platforms.
  • Support the service in system integration, attending key meetings to facilitate cohesive relationships with system partners.
  • Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners.
  • Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service.
  • Ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures.
  • Ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols.
  • Ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services.
  • Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy.
  • Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback.
  • Ensure all monitoring and records are kept up to date, secure and used appropriately.
  • Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management.
  • Provide information, qualitative and quantitative data and reporting in a timely manner.
  • Attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services.
  • Attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for.
  • Provide training to internal staff, volunteers, placements and external agencies as required.
  • Provide leadership and support to a team including counsellors and being a key member of day-to-day operations, supporting the delivery of KPIs.

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