Tenancy Services Manager

3 weeks ago


Mansfield, Nottinghamshire, United Kingdom Ashfield District Council Full time
Tenancy Services Manager

Ashfield District Council is seeking a highly skilled Tenancy Services Manager to join our Housing Management Department. As a key member of our team, you will be responsible for delivering high-quality housing tenancy services, including tenancy/estate management, anti-social behaviour, and specialist housing support.

Key Responsibilities:
  • Lead the development and delivery of tenancy services, ensuring compliance with tenancy management legislation and the Regulator of Social Housing's consumer standards.
  • Build and maintain positive relationships with tenants, providing effective support and resolving issues in a timely manner.
  • Collaborate with colleagues to improve services and deliver the best outcomes for residents.
  • Develop and implement strategies to reduce anti-social behaviour and improve tenancy sustainability.
Requirements:
  • Proven experience in the social housing sector, with a track record of leading frontline services.
  • Sound understanding of tenancy management legislation and the Regulator of Social Housing's consumer standards.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with tenants and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
What We Offer:
  • A competitive salary of £48,474 - £51,515 per annum (pay award pending).
  • A generous level of annual leave and agile working arrangements.
  • A Local Authority Pension scheme.

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the community.



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