Counter Operations Manager
4 weeks ago
Job Overview
The Role of a Counter Operations Manager:
Cultivating a customer-centric environment that consistently strives for enhanced performance and delivers a courteous, professional service to every customer. Collaborating with the store team to seize opportunities for increasing sales and enhancing customer traffic within the Post Office and Store. Ensuring the branch adheres to all relevant regulations and meets compliance and training standards set by the organization. Motivating and guiding the team to meet both individual and branch objectives, including sales targets, inventory control, and operational costs, within a culture that promotes growth and inclusivity. Partnering closely with the Cluster Manager to pinpoint cost-saving measures and sales enhancement opportunities by analyzing the Profit & Loss statement. Assisting the Cluster Manager throughout the employee lifecycle, from recruitment and training to performance reviews and disciplinary actions.What We Seek in Our Counter Operations Manager:
Proven experience in retail management or a similar leadership role, ideally with a background in handling financial products or significant cash transactions. A track record of supporting the achievement of store objectives, including maximizing sales and managing inventory loss, along with familiarity with P&L management. Experience in meeting and exceeding ambitious targets while operating within stringent budget constraints. Capability to coach and develop team members to enhance overall performance. Demonstrated ability to lead by example, actively engaging with the team on the shop floor.Employee Benefits:
We recognize your hard work in contributing to the success of WHSmith and ensuring customer satisfaction. In addition to your salary, pension plan, paid time off (including bank holidays), and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether it’s enjoying a meal, embarking on an exciting outing, or attending the latest film.
Our Employee Assistance Programme is also available to support your well-being, providing guidance for physical, mental, and financial health.
About WHSmith:
With a rich history, WHSmith has established itself as a cornerstone of the High Street and a cherished part of our customers' lives. Our stores are dedicated to facilitating customer and colleague journeys, celebrating milestones with cards and gifts, offering knowledge and entertainment through our books, and providing essential services in our Post Office locations.
We take pride in being an inclusive employer, ensuring that all colleagues feel welcomed and free to express their true selves.
Business Format
Post Office Store
Shift Availability
Flexible - Excluding Night Shifts
Employment Type
Fixed Term
Weekly Hours
Full Time / Part Time
Full Time
Salary Range
Up To £,
Location
County Durham
Country
UK
Postal Code
DH1 3NJ
Function / Region
High Street
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Counter Operations Manager
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Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in shaping the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal operations. We aim for our team to...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in shaping the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal operations. We aim for our team to...
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Counter Operations Manager
6 days ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will be crucial in guiding a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal transactions.Key...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will be crucial in guiding a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal transactions.Key...
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Counter Operations Manager
6 days ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the security of cash and postal items. We aim for our team to take...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the security of cash and postal items. We aim for our team to take...
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4 weeks ago
Durham, Durham, United Kingdom WHSmith Full timeJob Overview The Role of a Counter Operations Manager: Cultivating a customer-centric environment that consistently seeks to enhance service quality and provide a warm, professional experience for all patrons. Collaborating with the store team to identify opportunities for sales growth and increase customer traffic within the Post Office and retail...
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4 weeks ago
Durham, Durham, United Kingdom WHSmith Full timeJob Overview The Role of a Counter Operations Manager: Cultivating a customer-focused environment that continuously strives for enhanced performance and delivers a courteous, professional service to every patron. Collaborating with the store team to seize opportunities for sales growth and increase customer traffic within the Post Office and retail...
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Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith Retail Holdings Limited. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.Key...
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