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Post Office Counter Manager

2 months ago

Durham, Durham, United Kingdom WHSmith Full time
Job Overview

We are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a key member of our store management team, you will be responsible for leading a team of counter assistants to deliver exceptional customer service, drive business growth, and maintain the security of cash and postal items.


Key Responsibilities:

  • Lead and motivate a team of counter assistants to achieve business goals and objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage cash and postal items, ensuring security and compliance with company policies
  • Collaborate with other store managers to achieve business objectives and drive sales growth
  • Stay up-to-date with company policies, procedures, and best practices

Requirements:

  • Proven experience in a customer-facing role, preferably in a retail or hospitality environment
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of cash handling and security procedures