Counter Operations Manager
4 weeks ago
Job Overview
The Role of a Counter Operations Manager:
Cultivating a customer-centric environment that consistently seeks to enhance service quality and provide a warm, professional experience for all patrons. Collaborating with the store team to identify opportunities for sales growth and increase customer traffic within the Post Office and retail space. Ensuring adherence to all relevant regulations and compliance standards set forth by the organization. Motivating and guiding the team to meet both individual and branch objectives, including sales targets, inventory management, and operational costs, in a setting that promotes inclusivity and development. Partnering with the Cluster Manager to uncover cost-saving measures and potential sales enhancements by analyzing financial performance. Assisting the Cluster Manager throughout the employee lifecycle, from hiring to performance evaluations, training, and disciplinary actions.What We Value in Our Counter Operations Manager:
Proven experience in a retail management or leadership position, ideally with a background in handling financial services or significant cash transactions. Demonstrated ability to drive store objectives, including maximizing revenue, minimizing losses, and understanding financial statements. Track record of achieving ambitious targets while managing tight budgets. Capability to coach and develop team members to enhance overall performance. Experience in leading by example, actively engaging with the team on the sales floor.Employee Benefits:
We recognize your dedication to making our organization successful and ensuring customer satisfaction. In addition to your salary, pension plan, vacation days (including public holidays), and employee discounts, we offer a variety of deals from retail partners to help you save money and create lasting memories, whether it's enjoying a meal, embarking on an exciting outing, or attending the latest film.
Our Employee Assistance Programme is available to support your well-being, providing resources for physical, mental, and financial health.
About WHSmith:
With a rich history, WHSmith has established itself as a cornerstone of the high street, cherished by our customers for years. Our stores strive to facilitate meaningful customer and colleague experiences, celebrating life’s milestones with cards and gifts, offering escape and learning through literature, and providing essential services in our Post Office locations.
WHSmith is committed to being an inclusive employer, ensuring all colleagues feel welcomed and empowered to be their authentic selves.
Business Format
Post Office Retail Location
Shift Schedule
Flexible - Excluding Night Shifts
Employment Type
Fixed Term
Weekly Hours
Full Time
Salary Range
Up to £,
Region
County Durham
Country
United Kingdom
Postal Code
DH1 3NJ
Functional Area
High Street Retail
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in shaping the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal operations. We aim for our team to...
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Counter Operations Manager
6 days ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in shaping the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal operations. We aim for our team to...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will be crucial in guiding a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal transactions.Key...
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Counter Operations Manager
6 days ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will be crucial in guiding a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the integrity of cash and postal transactions.Key...
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Counter Operations Manager
6 days ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the security of cash and postal items. We aim for our team to take...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WH Smith Retail Holdings Limited Full timePosition OverviewAs a Counter Operations Manager at WH Smith, you will play a pivotal role in enhancing the customer experience within our retail environment. Your leadership will inspire a team of counter assistants to deliver outstanding service, achieve business objectives, and maintain the security of cash and postal items. We aim for our team to take...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WHSmith Full timeJob Overview The Role of a Counter Operations Manager: Cultivating a customer-centric environment that consistently strives for enhanced performance and delivers a courteous, professional service to every customer. Collaborating with the store team to seize opportunities for increasing sales and enhancing customer traffic within the Post Office and...
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Counter Operations Manager
4 weeks ago
Durham, Durham, United Kingdom WHSmith Full timeJob Overview The Role of a Counter Operations Manager: Cultivating a customer-focused environment that continuously strives for enhanced performance and delivers a courteous, professional service to every patron. Collaborating with the store team to seize opportunities for sales growth and increase customer traffic within the Post Office and retail...
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