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Post Office Counter Manager

2 months ago


Durham, Durham, United Kingdom WHSmith Full time

Job Summary:

We are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.

Key Responsibilities:

  • Lead and motivate a team of counter assistants to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Ensure the security of cash and postal items, and maintain a safe and secure working environment
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Collaborate with other departments to achieve business goals and objectives

Requirements:

  • Proven experience in a leadership or management role, preferably in a retail or customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of business operations and management principles

What We Offer:

As a Post Office Counter Manager at WHSmith, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. You will also have the chance to develop your skills and knowledge, and progress your career in a supportive and collaborative team.