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Post Office Counter Manager
2 months ago
We are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith Retail Holdings Limited. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.
Key Responsibilities- Customer Service Leadership: Create a customer-centric culture that prioritizes continuous improvement and delivers a professional, friendly service to all customers.
- Store Team Collaboration: Work closely with the store team to maximize opportunities for sales growth and increase footfall throughout the Post Office and store.
- Compliance and Training: Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements.
- Team Performance Management: Guide and inspire the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs, in an environment that encourages growth and inclusivity.
- Cluster Manager Support: Work closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement.
- Employee Lifecycle Support: Support the Cluster Manager with employee lifecycle activities, including recruitment, appraisals, training, and disciplinary procedures.
- Retail Experience: Proven experience in a retail management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions.
- Business Acumen: Experience in supporting the delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts.
- Target Achievement: Previous experience of working to and achieving stretching targets within tight budgets.
- Coaching and Mentoring: Ability to coach and mentor the team to improve performance.
- Leadership Skills: Experience of proactively leading from the front, getting stuck in, and helping the team on the shop floor.
We offer a competitive salary, pension scheme, holidays, and employee discounts. We also provide a range of deals from retail partners to help you save money and make memories. Our Employee Assistance Programme will support you with help and guidance for your wellbeing, whether physical, mental, or financial.
About UsWHSmith has a remarkable heritage and has occupied its place as the Hub of the High Street and in its customers' hearts for 230 years. We are proud to be an inclusive employer and want our colleagues to feel welcome and free to be themselves with us.
