Patient Services Administrator

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Spire Healthcare Ltd Full time
Position Overview:

As a vital member of the Spire Healthcare team, the Administrator & Patient Concierge will play a crucial role in delivering exceptional service to our patients. This position is based in a new clinic that emphasizes quality care and patient satisfaction.

Key Responsibilities:
  • Provide outstanding customer service, ensuring a welcoming environment for all patients.
  • Handle inquiries from patients, staff, and visitors with professionalism and efficiency, whether in person or over the phone.
  • Maintain confidentiality and exercise discretion with all patient and staff information.
  • Perform various administrative tasks to support clinic operations.
  • Work flexible hours across a 7-day schedule, with shifts ranging from early morning to evening.
Ideal Candidate Profile:
  • Experience in customer service, reception, or administrative roles is highly desirable.
  • Background in a face-to-face service environment, such as healthcare, retail, or hospitality, is preferred.
  • Highly organized, detail-oriented, and able to thrive in a fast-paced setting.
  • Strong communication skills and proficiency in computer applications.
Benefits:

We offer a competitive salary along with a comprehensive benefits package, which includes:

  • 35 days of annual leave, inclusive of public holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • Access to the 'Spire for you' reward platform, providing discounts and cashback opportunities.
  • Complimentary wellness screenings and private medical insurance.
  • Life assurance coverage.

At Spire Healthcare, we are dedicated to fostering an inclusive workplace that values diversity and promotes the well-being of all employees. We encourage applications from individuals of all backgrounds who possess the necessary skills and experience.



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