Patient Services Team Member

2 months ago


Harrogate, North Yorkshire, United Kingdom Park Parade Surgery Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Patient Services Team Member at Park Parade Surgery.

Key Responsibilities
  • Provide exceptional patient care and support, ensuring a positive experience for all visitors to the surgery.
  • Manage patient appointments, including booking, rescheduling, and cancellations.
  • Maintain accurate and up-to-date patient records, utilizing our IT system to ensure seamless data entry and retrieval.
  • Respond to patient inquiries, addressing concerns and providing clear guidance on next steps.
  • Collaborate with the medical team to ensure smooth communication and efficient workflow.
  • Perform administrative tasks, such as data entry, filing, and other duties as required.
Requirements
  • At least 1 year of experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work varying shifts, including starts and 6pm finishes, with occasional short notice cover for sickness or holiday.
What We Offer

A competitive hourly rate and a 6-month probationary period. The opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service.



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