Patient Services Team Member
4 weeks ago
About the Role
We are seeking a highly organized and customer-focused individual to join our Patient Services Team as a Patient Services Team Member. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our medical team.
Key Responsibilities
- Book patients in for appointments and manage our IT system
- Answer phone calls, direct patients to other staff, and book appointments
- Provide administrative support to the medical team
- Work with patients to understand their problems and summarize their concerns for the medical team
- Redirect patients to other services and provide warm and confident communication
Requirements
- At least 1 year of experience in a customer-facing role
- Ability to work under pressure, think on your feet, and multitask
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and trust
- Commitment to continuing professional development
What We Offer
We offer a competitive hourly rate, a 6-month probationary period, and the opportunity to work in a fast-paced and dynamic environment. If you are a motivated and organized individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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