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Patient Services Team Member
2 months ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Patient Services Team Member at Park Parade Surgery.
Job Summary
As a Patient Services Team member, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for booking appointments, managing patient records, and directing patients to the relevant staff members. You will also provide administrative support to the medical team, ensuring the smooth operation of the surgery.
Key Responsibilities
- Provide exceptional customer service to patients, responding to their queries and concerns in a professional and empathetic manner.
- Manage patient records, ensuring accurate and up-to-date information is maintained.
- Book appointments and manage the surgery's schedule, ensuring efficient use of time.
- Provide administrative support to the medical team, including data entry, filing, and other tasks as required.
- Work collaboratively with other staff members to ensure the smooth operation of the surgery.
Requirements
- At least 1 year's experience of working in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage competing priorities.
- High level of organization and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer
We offer a competitive hourly rate and a 6-month probationary period. You will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional development and growth.
