Orthopaedic Outpatients Department Clerk

2 months ago


Harrogate, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time
Job Summary

As a key member of the Orthopaedic Outpatients Department team, you will provide exceptional patient care and administrative support to ensure a seamless experience for our patients and visitors.

Main Responsibilities
  • Provide reception desk duties, handling patient inquiries, directing patients to waiting areas, and ensuring effective communication at all times.
  • Answer phone calls and take messages in a professional and courteous manner.
  • Report maintenance issues to the department manager and liaise with the works department to ensure timely resolution.
  • Make appointments as needed and coordinate with other departments and disciplines.
  • Ensure reports and referral letters are escalated to the appropriate personnel within established timescales.
  • Prioritize workload and work independently with minimal supervision.
  • Assemble case notes and ensure documentation is accurate and up-to-date.
  • Provide coverage for other department clerks during absences, sickness, or annual leave.
  • Contribute to maintaining a safe and healthy work environment.
  • Assist with COSHH assessments and maintain the patient PCS computer system.
  • Comply with data protection regulations and preserve patient confidentiality at all times.
  • Attend mandatory training sessions as required.
  • Organize departmental administration processes efficiently in a dynamic environment.
  • Manage multiple tasks to meet deadlines.
About Us

Harrogate and District NHS Foundation Trust is a leading healthcare provider in the region, committed to delivering exceptional patient care and services. Our team is dedicated to creating a supportive and inclusive work environment that values kindness, integrity, teamwork, and equality.

What We Offer
  • A supportive culture that encourages colleagues to bring their whole selves to work.
  • Regular appraisals and recognition of achievements through our Making a Difference and Team of the Month Awards.
  • Employee support and wellbeing initiatives, including an Employee Assistance Programme and counselling service.


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