Revenue and Benefits Customer Service Specialist
3 weeks ago
This position is fully remote.
Contract duration: 4 months with a Local Authority.
Position Title: Customer Hub Officer (Revenue and Benefits)
Role Summary:
· The role demands proficiency in managing housing benefit applications, which includes the assessment, verification of income and asset information, and oversight of council tax reductions.
Primary Responsibilities:
· The incumbent will be responsible for reviewing 50 applications monthly from now until the end of the contract, utilizing systems such as RB live and Northgate NEC.
· A strong emphasis is placed on precision, as recognized by the Housing Benefits Accuracy Award.
Required Qualifications:
· Candidates should possess familiarity with information management systems like RB line and document management tools to ensure adherence to DWP regulations.
· Due to limited training time, candidates are expected to quickly adapt and begin processing, verifying, and conducting quality checks on benefit applications.
Additional Information:
· This position is part-time, requiring 15 hours per week.
· The role is entirely remote.
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