Customer Service Specialist
3 weeks ago
Customer Service Specialist - Newcastle Boundary Mill
Role Overview
About Us
At Dune, we take pride in crafting exceptional footwear that marries style with comfort. Our commitment to quality is evident in every pair of shoes we produce, a process that involves over 120 meticulous steps. With a rich heritage spanning four generations, our family-run business thrives on a culture of collaboration and innovation.
As we embark on an exciting journey of growth, including new store openings and expansion into international markets, we are dedicated to building a sustainable future. Our efforts to reduce carbon emissions align with the BRC Climate Action Roadmap, aiming for net-zero targets by 2040.
Position Summary
Join our dynamic team at Boundary Mills Newcastle, where your contributions will be vital to our operations. We believe in fostering a workplace where you can thrive and enjoy your role. Your journey will begin with an introduction to our stunning range of footwear and accessories, ensuring you are well-equipped to deliver the Dune experience.
Candidate Profile
We are looking for individuals who possess:
· A natural flair for providing outstanding customer service
· A collaborative and positive attitude
· Enthusiasm for engaging with customers
· A passion for fashion and footwear, staying informed on the latest trends
· The confidence to assist customers in navigating our exquisite product range and offering styling advice
Benefits of Joining Us
· A welcoming and inclusive culture with ample opportunities for personal and professional growth
· Clear pathways for career advancement, with recognition and rewards for achievements
· A competitive commission structure that acknowledges team performance
· Seasonal uniform allowance to showcase our latest collections
· Opportunities to collaborate with charitable organizations, including our current partnership with Mental Health UK
· Generous employee discount on Dune products
· 33 days of holiday (including bank holidays, pro rata for part-time roles)
· Flexible working arrangements to support work-life balance
· Company pension scheme and life assurance for all employees
· Recognition programs to celebrate success and commitment
· Team-building activities and social events to foster camaraderie
· Continuous professional development opportunities as we expand our business
· An open-minded environment that encourages sharing ideas and feedback
· Access to our employee assistance program, retailTRUST, offering resources for well-being and personal growth.
· Dedicated Wellbeing Allies available for support.
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