Customer Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Full time
Position Overview

MTrec Ltd is excited to present an exceptional opportunity for a Customer Support Specialist to join our esteemed client, a leader in the customer service sector.

Key Benefits
  • Attractive base salary
  • Collaborative work environment within a reputable organization.
  • Standard working hours from Monday to Friday, ensuring a work-life balance.
  • Remote work from the outset.
  • Comprehensive training and development programs available.
Role Responsibilities

In this role, you will be responsible for:

  • Managing inbound communications from customers and distributors in both German and English.
  • Responding to customer inquiries via phone and email.
  • Delivering high-quality guidance and information to clients.
  • Exemplifying a positive and professional demeanor, consistently providing top-tier customer service.
  • Completing additional tasks as required.
Working Hours

The position operates from 9 AM to 5 PM, Monday to Friday.

Candidate Requirements

The ideal candidate will possess:

  • Fluency in both German and English.
  • A background in customer service, preferably with experience in a contact center or call handling.
  • The ability to deliver courteous and professional service, ensuring complete customer satisfaction.
  • A strong team-oriented mindset, motivated by assisting customers in resolving their issues.

We encourage individuals with a passion for customer service to consider this opportunity with MTrec Ltd.



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