Customer Support Specialist

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time

Job Title: Customer Service Advisor

About the Role:

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Russell Tobin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer queries and issues in a timely and professional manner.

Key Responsibilities:

  • Answering Contacts: Respond to customer contacts promptly and professionally, ensuring that all customer queries are resolved to their satisfaction.
  • Logging and Validating Contacts: Log and validate all customer contacts on our case/call logging system, ensuring that all relevant information is accurately recorded.
  • Resolving Customer Queries: Use our relevant tools and systems to resolve customer queries and issues, providing regular updates to customers on ticket status.
  • Managing End-to-End Contacts: Manage all customer contacts from start to finish, ensuring that all customer queries are resolved to their satisfaction.
  • Escalation Procedures: Invoke escalation procedures within defined time frames, ensuring that all customer queries are escalated to the relevant teams in a timely manner.
  • Quality Standards: Ensure that all customer contacts meet our quality standards, adhering to both cases and calls.
  • Continuous Documentation Validation: Continuously validate documentation to ensure that all customer contacts are accurately recorded.
  • Proactive Support: Proactively seek support from our escalation team via appropriate methods as required.
  • Ticket Escalation: Escalate tickets to other resolution teams for validation and further escalation.
  • Ticket Management: Monitor ticket queues and handle tickets appropriately, ensuring that all customer queries are resolved to their satisfaction.
  • Cross-Skilling Initiative: Provide support to multiple desks and accounts if required under our Cross-Skilling Initiative.
  • Service Desk SLAs: Proactively contribute to the achievement of our service desk SLAs.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Full time

    Immediate Opportunities Available Attractive base salary Join a prestigious organization with a collaborative work environment. Standard working hours from Monday to Friday - no weekend shifts Remote position from the outset Exceptional training and professional development programsMTrec Ltd is excited to represent a distinctive client in the customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Job OverviewCustomer Support SpecialistLocation: NewcastleCompensation: Starting at £23,000, with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200.Work Schedule: 37.5 hours per weekShift Details: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days on, 2 days...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job OverviewPosition: Customer Support/Sales SpecialistLocation: NewcastleCompensation: £13 to £21 per hourContract Duration: 6 monthsOur esteemed client in the financial services sector, located in Newcastle, is actively looking for a Customer Support/Sales Specialist to enhance their team. In this role, you will serve as the primary contact for customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Customer Support Specialist Location: United Kingdom Salary: Starting at £23,000, with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200. Working Hours: 37.5 hours per week Shift Patterns: 7.5-hour shifts scheduled between 8am and 9pm, across a 7-day week (5 days on, followed by 2 days...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Full time

    Position OverviewMTrec Ltd is excited to present an exceptional opportunity for a Customer Support Specialist to join our esteemed client, a leader in the customer service sector.Key BenefitsAttractive base salaryCollaborative work environment within a reputable organization.Standard working hours from Monday to Friday, ensuring a work-life balance.Remote...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    About the Role:This is a fantastic opportunity to join Ronald James as a Customer Support Specialist within the fintech industry. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Respond to customer inquiries and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    About the Role:This is a fantastic opportunity to join Ronald James as a Customer Support Specialist within the fintech industry. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Respond to customer inquiries and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Customer Support Specialist Location: United Kingdom Salary: Starting at £23,000 with potential to increase to £25,000 based on career advancement, plus a performance-related bonus of £1,200. Working Hours: 37.5 hours per week Shift Patterns: 7.5-hour shifts scheduled between 8am and 9pm, operating from Monday to Sunday (5 days on, followed...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    About the Role We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist at Ronald James. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support. Key Responsibilities Provide timely and effective support to customers via various...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    About the Role We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist at Ronald James. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support. Key Responsibilities Provide timely and effective support to customers via various...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Ronald James. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key ResponsibilitiesRespond to Customer Inquiries:...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Recruitment Group Full time

    Position: Finance Customer Support SpecialistLocation: Remote/HybridSalary: £23,400 to £27,000 (pro rata)Contract: 6 month engagementWorking Hours: Monday to Friday, 9am to 5pm (with potential for remote work after training)Overview: The Recruitment Group is seeking a Finance Customer Support Specialist to join our esteemed client on a 6 month engagement....


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Winsearch Full time £14

    Position: Remote German Customer Support SpecialistCompensation: £50 per hourWork Schedule: 40 hours per week, 5 days out of 7Employment Type: Full-time PermanentWinsearch is seeking a communicative, detail-oriented, and disciplined individual who excels in delivering exceptional customer support in a remote environment.Key Responsibilities:As a Remote...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom French Selection Full time £27,500

    FRENCH SELECTION (FS)We are seeking a French-speaking Customer Support Specialist to join our team.Compensation: up to £27,500 based on experience.To explore more about this opportunity, please visit the French Selection website and navigate to the vacancies section. Our client is a reputable British firm specializing in the manufacturing of industrial...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Position OverviewLocation- Cobalt Business ParkRole- Trainee Mobile Billing SpecialistCompensation- Competitive hourly rateAbout the PositionAre you enthusiastic and eager to earn while you learn? Do you possess a spark of brilliance and a desire to grow your skills? If this resonates with you, then you might be the perfect fit for our team at EE.Become a...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time £11 - £15

    Position Overview:As a Sales and Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibilities will include:Providing assistance to customers with inquiries related to their accounts.Utilizing your experience in the banking sector to enhance customer satisfaction.Resolving customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences and providing top-notch support to our customers.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and provide timely and effective...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences and providing top-notch support to our customers.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and provide timely and effective...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Creative Support Full time

    Job OverviewWe are seeking a dedicated and compassionate individual to join our team as a Waking Night Support Worker. As a key member of our support team, you will play a vital role in enabling individuals with mental health support needs to achieve their goals and aspirations.Key Responsibilities:Provide high-quality support and care to individuals with...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Creative Support Full time

    Job OverviewWe are seeking a dedicated and compassionate individual to join our team as a Waking Night Support Worker. As a key member of our support team, you will play a vital role in enabling individuals with mental health support needs to achieve their goals and aspirations.Key Responsibilities:Provide high-quality support and care to individuals with...