Virtual Customer Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Winsearch Full time £14
Position:
Remote German Customer Support Specialist

Compensation:
£50 per hour

Work Schedule:
40 hours per week, 5 days out of 7

Employment Type:
Full-time Permanent

Winsearch is seeking a communicative, detail-oriented, and disciplined individual who excels in delivering exceptional customer support in a remote environment.

Key Responsibilities:
As a Remote Customer Support Specialist, you will play a vital role in our Shipping and Delivery Support team, contributing to our mission of being the most customer-focused organization.

Your primary responsibilities will include:

  • Serving as the initial point of contact for delivery personnel, addressing their inquiries through phone, chat, and email.
  • Collecting feedback regarding the delivery experience to enhance service quality.
  • Assisting customers with their queries and providing solutions for our shipping partners and property managers using specialized tools and skills.

Shift Requirements:
To meet customer demand, you should be flexible to work various shifts between 6 AM and 10 PM, 7 days a week. This includes evening shifts, weekend and public holiday shifts, or split shifts as needed.

Qualifications:
We are looking for candidates who are:

  • Fluent in both English and German with excellent verbal and written communication skills.
  • Adept at navigating the internet, email, and chat platforms to assist customers.
  • Capable of thriving in a high-pressure environment while maintaining quality service.
  • Effective communicators, able to convey information clearly and concisely to both customers and colleagues.

Benefits:
Joining Winsearch's Customer Support team offers numerous advantages, including:

  • Comprehensive training and a complete equipment package upon joining.
  • Pension plan and medical insurance.
  • Employee discounts and lifestyle benefits through our exclusive program.
  • Ongoing training and development opportunities.
  • Employee Assistance Program and competitive holiday allowances.

We are committed to providing a complete equipment package before your first day of training.

Winsearch is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.

We value the unique talents and experiences of our team members, which strengthen our organization.



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