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Third Line Technical Support Specialist
2 months ago
Job Overview
Nigel Wright Recruitment is seeking a highly skilled Third Line Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to your peers and being the go-to expert in the team.
About the Role
This is an exciting opportunity for a technical expert to join our team and take on a challenging role that requires a high level of technical expertise and problem-solving skills. You will work closely with both local and central Support teams to ensure we hit our project milestones and SLAs.
Key Responsibilities
- Provide technical support to your peers and be the go-to expert in the team.
- Work closely with both local and central Support teams to ensure we hit our project milestones and SLAs.
- Anticipate workload activities and keep everything running smoothly.
- Join the Major Incident Response Team and be ready to save the day whenever needed.
- Be the point of escalation for technical issues raised by customers' frontline analysts and support colleagues.
- Provide out-of-hours on-call support and be flexible with your working hours when the situation demands it.
Key Skills
- Experience in containerisation technologies including Docker.
- Experience in Linux operating systems such as Debian and Ubuntu.
- Experienced knowledge of web servers such as IIS, Apache, and Nginx.
- Experience in Ansible.
- Experienced knowledge of querying databases such as Microsoft SQL, MariaDB, MySQL, Cassandra.
Desirable Skills
- Knowledge of SSL Certificates and virtual server platforms.
- Knowledge of deployment automation.
- Proven 3rd line support experience.
- Knowledge of scripting languages like Bash and PowerShell.
