Technical Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

Technical Support Specialist

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Verisure Careers. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our customers, diagnosing and resolving complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software.

Key Responsibilities:

  • Providing Technical Support: You will provide top-notch technical support to our customers, resolving complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software.
  • Delivering Excellent Customer Service: You will offer exceptional customer service, fostering strong, collaborative relationships with our customers and internal teams.
  • Collaborating with Internal Teams: You will work closely with our sales security consultants and field technicians to ensure seamless support and resolution of technical issues.

Requirements:

  • Technical Skills: You will have excellent technical skills, with experience in alarm security systems, Arlo cameras, and proprietary software.
  • Customer Service Skills: You will have excellent customer service skills, with the ability to provide top-notch support to our customers.
  • Communication Skills: You will have excellent communication skills, with the ability to effectively communicate with internal teams and customers.

About Verisure Careers:

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.



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