Technical Support Specialist
5 days ago
Job Title: 1st Line Support Engineer
Location: Newcastle
Salary: Up to £26,000
We are a dynamic and innovative Managed Service Provider looking for a 1st Line Support Engineer to join our team.
As a 1st Line Support Engineer, you will be the first point of contact for customers and will be responsible for providing technical support and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, and in-person
- Investigate and resolve technical issues in a timely and efficient manner
- Collaborate with other teams to resolve complex issues
- Provide regular status updates to customers
Requirements:
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
About Us:
We are a dynamic and innovative Managed Service Provider dedicated to delivering exceptional IT services to our customers.
We are committed to providing a supportive and collaborative work environment that fosters growth and development.
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