Technical Support Specialist

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Group Limited Full time

Job Title: 1st Line Support Engineer

Location: Newcastle

Salary: Up to £26,000

We are a dynamic and innovative Managed Service Provider looking for a 1st Line Support Engineer to join our team.

As a 1st Line Support Engineer, you will be the first point of contact for customers and will be responsible for providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Investigate and resolve technical issues in a timely and efficient manner
  • Collaborate with other teams to resolve complex issues
  • Provide regular status updates to customers

Requirements:

  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically

About Us:

We are a dynamic and innovative Managed Service Provider dedicated to delivering exceptional IT services to our customers.

We are committed to providing a supportive and collaborative work environment that fosters growth and development.



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