Technical Support Specialist

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Technology Full time
Job Title: 1st Line Application Support Specialist

We are seeking a highly skilled and experienced Application Support Specialist to join our team and provide 3rd line level support to a range of applications and platforms. This role is integral to the BAU operations and will contribute significantly to projects, new system builds, and various support requirements.

Key Responsibilities:

  1. Provide expert technical support and serve as an escalation point for complex technical issues.
  2. Work closely with both local and centralized support teams to meet project timelines and agreements.
  3. Engage with customers, necessitating strong interpersonal skills and the ability to travel, primarily within Europe.
  4. Develop and execute action plans to maintain compliance with standards such as ISO27001 and ISO9001.
  5. Address incidents logged through the ITSM Portal by end users and participate in the Major Incident Response Team.
  6. Participate in the On-Call Level 3 Application rotation to address high-priority issues outside of regular business hours.

Requirements:

  1. In-depth knowledge of Linux operating systems.
  2. Proficiency in containerisation technologies.
  3. Knowledge in Ansible for automation purposes.
  4. Strong capabilities in querying databases such as Microsoft SQL.
  5. Experienced with web servers like IIS, Apache, and Nginx.
  6. Flexibility in working hours and availability for out-of-hours on-call support.

Benefits:

  1. 26 Days of annual leave + bank holidays.
  2. Bonus scheme of up to 10%.
  3. Hybrid and remote working options.
  4. Private Healthcare.
  5. Life Assurance.
  6. Training and progression.
  7. Contributory Pension Scheme - 1.5X employee contribution.
  8. Share save scheme.
  9. Holiday buy and sell options.
  10. Enhanced family policies.

This is a permanent position, Monday to Friday, with remote working options and flexible working hours. You must be fully eligible to work in the UK to apply to this position.

  • Technical Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WR HVAC Full time £45,000

    Technical Support SpecialistWR HVAC is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues with heating systems and associated equipment.Key Responsibilities:Diagnose and...

  • Technical Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Rise Technical Recruitment Limited Full time

    CNC Service Engineer OpportunityWe are seeking a skilled CNC Service Engineer to join our team at Rise Technical Recruitment Limited. As a CNC Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Newcastle area and surrounding regions. Key Responsibilities:Providing technical support and...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

    Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Verisure Careers. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our customers, diagnosing and resolving complex technical issues related to our alarm security systems, Arlo cameras, and...

  • Technical Service Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Rise Technical Recruitment Full time

    Service and Maintenance Technician OpportunityRise Technical Recruitment is seeking a skilled Service and Maintenance Technician to join our team. As a Service and Maintenance Technician, you will be responsible for visiting clients to conduct PPM, installs, and servicing of specialist equipment. You will receive full training for the equipment and have the...

  • Sales and Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verto People Full time

    Job Title: Sales and Technical Support SpecialistJob Summary:We are seeking a highly skilled Sales and Technical Support Specialist to join our team at Verto People. As a Sales and Technical Support Specialist, you will be responsible for providing technical advice and guidance on correct technical solutions and product selection to customers. You will also...

  • Technical Support Specialist

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title: Technical Support SpecialistJob Description:Sage Copilot is a game-changing AI-powered tool that's revolutionizing small business and accounting practices. As a Technical Support Specialist, you'll be at the forefront of its development, working with a global team to collaborate and innovate.Key Responsibilities:Handle advanced technical...

  • Technical Support Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesRespond to customer inquiries through email, chat, and phone.Document all customer interactions in our support...

  • Technical Support Specialist

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About XplorXplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses. Our mission is to help businesses succeed by providing intuitive and secure technology solutions.Job SummaryWe are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide support to our...

  • Technical Support Specialist

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About XplorXplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses. Our mission is to help businesses succeed by providing intuitive and secure technology solutions.Job SummaryWe are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide support to our...

  • Technical Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    We are seeking a skilled Technical Support Specialist to provide expert technical support and serve as an escalation point for complex technical issues. This role is integral to the BAU operations and will contribute significantly to projects, new system builds, and various support requirements.Key Responsibilities:Provide technical support and serve as an...

  • Technical Support Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesRespond to customer inquiries through email, chat, and phone in a high-volume contact center environment.Document...

  • Technical Support Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.ResponsibilitiesRespond to customer inquiries through email, chat, and phone in a high-volume contact center environment.Document all...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.Key ResponsibilitiesProvide timely and effective support to customers through various channels, including email, chat, and...