Technical Support Specialist

1 day ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

About the Role

Xplor is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers who are using our software and payments products.

Key Responsibilities

  • Respond to customer inquiries through email, chat, and phone in a high-volume contact center environment.
  • Document all customer interactions in applicable systems according to current policies.
  • Provide education to customers on best practices to get the most value from software features or additional services.
  • Escalate complex issues to higher-level support tiers and/or management following current policies.
  • Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction.
  • Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledge base content.

Requirements

  • 3 years of related experience in a technical service role.
  • BA or BS, or equivalent experience.
  • Experience working in a startup or SaaS company.
  • Boutique Fitness Industry knowledge/experience.
  • Flexibility in potentially working weekends.

About Xplor

Xplor is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

What We Offer

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
  • Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS.
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
  • Access to free mental health support.
  • Flexible working arrangements.

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job OpportunityTechnical Support SpecialistAbout Careers Plus:Careers Plus is a leading provider of IT services, seeking a skilled Technical Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented Technical Support Specialist to provide technical assistance and support to our clients. The ideal candidate will...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job OpportunityTechnical Support SpecialistAbout Careers Plus:Careers Plus is a leading provider of IT services, seeking a skilled Technical Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented Technical Support Specialist to provide technical assistance and support to our clients. The ideal candidate will...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Group Ltd Full time £33,000

    Position Title: Technical Support Specialist Nextech Group Ltd is seeking a proactive and client-oriented Technical Support Specialist to enhance our team. In this role, you will be instrumental in delivering exceptional technical assistance to our customers, ensuring their IT infrastructure operates seamlessly and effectively. Your responsibilities will...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.Key...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.Key...

  • Technical Support Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Remote People Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Remote People. As a Technical Support Specialist, you will be responsible for providing technical support to customers in the European market, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product...

  • Technical Support Specialist

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Remote People Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Remote People. As a Technical Support Specialist, you will be responsible for providing technical support to customers in the European market, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product...

  • Technical Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Recruitment Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Just IT Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT-related issues are resolved quickly and efficiently.Key Responsibilities:Provide a single...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Recruitment Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Just IT Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT-related issues are resolved quickly and efficiently.Key Responsibilities:Provide a single...

  • Technical Support Specialist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Group Ltd Full time £26,000

    Position: Technical Support SpecialistCompany: Nextech Group LtdSalary: Up to £26,000Are you enthusiastic about technology and looking to launch your career in IT support? Do you excel at resolving technical challenges while providing outstanding customer service? If this resonates with you, we invite you to explore this opportunity.About UsNextech Group...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Group Ltd Full time £26,000

    Position: Technical Support SpecialistCompany: Nextech Group LtdSalary: Up to £26,000Are you enthusiastic about technology and looking to launch your career in IT support? Do you excel at resolving technical challenges while providing outstanding customer service? If this resonates with you, we invite you to explore this opportunity.About UsNextech Group...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Candidate Source Full time

    We are pleased to announce a new opportunity for a Part-Time Technical Support Specialist, working 20 hours per week, to become a vital part of our dynamic IT department. This role will report directly to the Head of IT Operations and will collaborate with a team of both in-office and remote support analysts.The primary focus of this position is to deliver...

  • Technical Support Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    Unlock Your Potential as a 3rd Line Application Support SpecialistAbout the RoleWe're seeking a highly skilled and experienced 3rd Line Application Support Specialist to join our team. As a key member of our Support team, you will be responsible for providing top-notch technical support to your peers and being the go-to expert in the team.Key...

  • Technical Support Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    Unlock Your Potential as a 3rd Line Application Support SpecialistAbout the RoleWe're seeking a highly skilled and experienced 3rd Line Application Support Specialist to join our team. As a key member of our Support team, you will be responsible for providing top-notch technical support to your peers and being the go-to expert in the team.Key...

  • Technical Support Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About XplorXplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses. Our mission is to help businesses succeed by providing intuitive and secure technology solutions.Job SummaryWe are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide support to our...

  • Technical Support Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About XplorXplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses. Our mission is to help businesses succeed by providing intuitive and secure technology solutions.Job SummaryWe are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide support to our...

  • Technical Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pardoe Wray Full time

    Position OverviewTechnical Support SpecialistSalary: £30,000 + £3,000 Car AllowanceComprehensive Benefits PackageLocation: NewcastleKey Responsibilities:Deliver exceptional support for desktop, server, and cloud systems.Exhibit proficiency in diagnosing and resolving intricate technical issues.Offer insightful recommendations to clients for enhancing their...

  • Technical Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Careers Plus. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide technical support via various communication channels.Troubleshoot and resolve...

  • Technical Support Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Verisure Services (UK) Limited. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key...

  • Technical Support Specialist

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleXplor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients who use our software and payments products.Key ResponsibilitiesRespond to customer inquiries through email, chat, and phone in a high-volume contact...