Technical Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Remote People. As a Technical Support Specialist, you will be responsible for providing technical support to customers in the European market, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product training.
Key Responsibilities:
- Provide technical support to customers in the European market, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product training.
- Manage quality control by handling customer complaints, conducting root cause analysis, submitting analysis reports, and improvement plans, and ensuring follow-up and resolution.
- Organize technical reviews and quality analysis meetings as needed, submit analysis reports, and corrective action plans.
- Develop, enhance, and optimize technical support documents and maintenance SOPs, and conduct training sessions.
- Collaborate with sales and engineering teams to meet customer needs, communicate effectively with customers, and enhance customer satisfaction.
- Participate in safety management during onsite customer visits and assist in developing relevant safety operation training materials for customers.
- Handle project-based and ad-hoc tasks assigned by leadership.
Requirements:
- Bachelor's degree in Mechanical Engineering or relevant professional certification.
- 3 years or more of experience in customer service or technical support with practical experience in mechanical operations and the ability to interpret engineering drawings.
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- Fluency in speaking English is required.
- Knowledge of relevant industry standards and regulations.
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