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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.

Key Responsibilities:

  • Provide a single point of contact for internal colleagues reporting IT-related incidents
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively

Requirements:

  • Excellent communication skills
  • A desire to provide customers with excellent services
  • A desire to learn new skills
  • Ability to work in a great team
  • Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
  • Ability to use problem-solving techniques to capture details and make sound decisions

Eligibility:

  • Have lived in England for at least 3 years
  • Can commit to 12 weeks of learning
  • Have access to a reliable internet connection with a PC/Laptop

Benefits:

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities