Technical Support Specialist

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Verisure Services (UK) Limited. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and web chat, resolving complex technical issues and providing solutions.
  • Assist with advanced technical issues, diagnosing technical faults, and providing a solution.
  • Collaborate with our sales security consultants and field technicians to provide excellent levels of customer service.
  • Conduct alarm testing and product fault troubleshooting when required.
  • Log all incidents and ensure all communication is logged on our database, ensuring information is up to date.

Requirements:

  • Ability to multitask effectively while maintaining a high level of service.
  • Good speed typing to register in our systems the reasons and solutions of the incoming contacts while speaking.
  • Love for hardware and software, with a tech-savvy attitude and ability to learn and comprehend the function of security hardware and software.
  • Excellent written and communication skills, with a problem-solving attitude.
  • A collaborative approach to helping us reach our goals, provide the best customer experience, and contribute with your ideas and skills.

Benefits:

  • Enjoy your birthday off as a special treat.
  • Satisfy your cravings at our onsite coffee shop and canteen.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and MediCash cash plan.
  • Unlock a world of freebies and discounts with PerkBox.
  • Earn rewards through our employee referral program.
  • Enjoy discounts on our alarm systems.
  • Contribute to a greener lifestyle with the Cycle to Work Scheme.

About Verisure:

Verisure is a leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers with peace of mind by protecting what matters most to them.

Why Join Verisure:

We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Our customers are amongst the most satisfied and loyal in our industry, and we have some of the strongest growth and retention rates globally in consumer-facing services.

Diversity & Inclusion:

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

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