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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom In Technology Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at In Technology Group. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, or in-person, resolving technical issues in a timely and professional manner.
  • Troubleshoot and resolve hardware, software, and network issues, escalating complex problems to higher-level support teams as needed.
  • Assist with the setup, configuration, and maintenance of IT equipment and systems, ensuring seamless integration and optimal performance.
  • Log and track support requests, providing timely updates and communication to clients, ensuring a high level of customer satisfaction.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring our IT support services meet the highest standards.

Requirements:

  • Strong technical knowledge of Microsoft Office 365, Active Directory, Windows 10/11, and basic hardware knowledge (PCs, printers, peripherals).
  • Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and remote desktop tools.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a customer-centric approach.

What We Offer:

  • A competitive salary range of £25,000 - £27,000.
  • A comprehensive training and development program, ensuring you stay up-to-date with the latest technologies and industry trends.
  • A pension scheme and health and wellness initiatives, promoting a healthy work-life balance.
  • Career progression opportunities, with a clear path for advancement within the company.