Technical Support Specialist
3 weeks ago
Company: Nextech Group Ltd
Salary: Up to £26,000
Are you enthusiastic about technology and looking to launch your career in IT support? Do you excel at resolving technical challenges while providing outstanding customer service? If this resonates with you, we invite you to explore this opportunity.
About Us
Nextech Group Ltd is a forward-thinking Managed Services Provider dedicated to offering exceptional IT solutions to a wide array of clients. Our team is expanding, and we are in search of a committed Technical Support Specialist to enhance our service delivery.
The Role
As a Technical Support Specialist, you will serve as the initial point of contact for our clients, delivering timely and professional technical assistance.
Your primary responsibilities will include:
Handling Service Requests:
Addressing client inquiries through various communication channels including phone, email, and ticketing systems.
Troubleshooting:
Identifying and resolving hardware and software issues effectively.
Escalation:
Forwarding complex problems to higher-level support teams when necessary.
Documentation:
Keeping precise records of issues encountered and solutions provided.
Customer Service:
Ensuring a high standard of customer satisfaction through clear communication and timely updates.
Technical Skills Required:
- Windows Operating Systems/Server
- Active Directory & Group Policies
- Office 365 & Azure Management
- Hardware and Software Troubleshooting
- Basic understanding of IT Systems and Networks
What We Offer:
Competitive Salary:
Up to £26,000 per annum.
Professional Development:
Opportunities for training and career advancement.
Supportive Environment:
A collaborative team culture where your contributions are appreciated.
Comprehensive Benefits:
Including health insurance, pension plan, and paid time off.
About You:
Customer Focused:
Excellent communication skills with a strong customer-oriented mindset.
Problem Solver:
Strong analytical abilities with attention to detail.
Team Player:
Ability to collaborate effectively within a team as well as work independently.
Qualifications:
A relevant IT qualification or experience in a similar capacity is beneficial but not mandatory.
We look forward to welcoming a new member to our team who is eager to contribute to our mission of delivering outstanding IT services.
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