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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time

Job Overview

We are seeking a skilled and motivated Technical Support Specialist to join our team at Just IT. As a key member of our support team, you will be responsible for providing first-line technical support to our internal colleagues.

Key Responsibilities

  • Provide a single point of contact for internal colleagues reporting IT-related incidents
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively

Requirements

  • Excellent communication skills
  • A desire to provide customers with excellent service
  • A desire to learn new skills
  • Ability to work in a great team
  • Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
  • Ability to use problem-solving techniques to capture details and make sound decisions

Eligibility

  • Have lived in England for at least 3 years
  • Commit to 12 weeks of learning
  • Have access to a reliable internet connection with a PC/Laptop

Benefits

We offer an excellent package, including a solid basic salary and company benefits. Our hybrid working model allows for flexibility in line with role requirements. We also provide career development and lifelong learning opportunities.