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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pardoe Wray Full time
Position Overview

As a Technical Support Specialist, you will play a crucial role in delivering exceptional support for desktop, server, and cloud environments.

Compensation: £30,000 + £3,000 Car Allowance

Key Responsibilities
  • Act as a reliable consultant on service-related matters, effectively communicating with all organizational levels.
  • Manage tasks efficiently to meet service delivery within established SLAs.
  • Ensure precise and thorough data entry related to incidents and issues.
  • Demonstrate a solid history of providing Level 2 support in a Managed Service Provider setting.
  • Possess a robust MSP background with at least 4 years of experience supporting diverse clients.
  • Exhibit confidence in engaging with clients during technical service reviews.
  • Diagnose and resolve issues with Windows Desktop Operating Systems and Microsoft Office applications.
  • Provide support for Windows Server Operating Systems and on-premises Exchange environments.
  • Have a comprehensive understanding of Active Directory, Group Policies, DNS, and DHCP.
  • Possess in-depth knowledge of the Office 365 platform and its security services.
  • Demonstrate a good understanding of Microsoft 365, Azure Virtual Machines, Firewall, Backup, and Configuration.
  • Show proficiency in Networking technologies, troubleshooting from desktop to LAN, WAN, and hosted services.
  • Understand the ITIL framework and its fundamental principles.
  • Have a solid grasp of the commercial aspects of service agreements.
Benefits

We offer a range of benefits to support your career and well-being:

  • Unlimited Holidays
  • Birthday Off
  • Monthly CPD Training Day
  • Complimentary Microsoft Certifications
  • Flexible Shifts covering Monday to Friday, 8 AM to 4 PM
  • Charity Days to support causes that matter to you
  • Staff Referral Scheme with rewards for successful placements
  • Regular Social and Fundraising Events
  • Free Fresh Fruit to promote healthy eating in the office
  • Onsite Parking available at our head office