Technical Support Specialist

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time
Unlock Your Potential as a 3rd Line Application Support Specialist

About the Role

We're seeking a highly skilled and experienced 3rd Line Application Support Specialist to join our team. As a key member of our Support team, you will be responsible for providing top-notch technical support to your peers and being the go-to expert in the team.

Key Responsibilities

  • Collaborate with local and central Support teams to ensure project milestones and SLAs are met.
  • Anticipate workload activities and maintain a smooth operation.
  • Join the Major Incident Response Team and be ready to respond to critical situations.
  • Escalate technical issues raised by customers and support colleagues.
  • Provide out-of-hours on-call support and be flexible with working hours when needed.

Essential Skills

  • Experience with containerisation technologies, including Docker.
  • Knowledge of Linux operating systems, such as Debian and Ubuntu.
  • Experience with web servers, including IIS, Apache, and Nginx.
  • Experience with Ansible.
  • Knowledge of querying databases, including Microsoft SQL, MariaDB, MySQL, and Cassandra.

Desirable Skills

  • Knowledge of SSL Certificates and virtual server platforms.
  • Experience with deployment automation.
  • Proven 3rd line support experience.
  • Knowledge of scripting languages, including Bash and PowerShell.


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