Customer Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Full time

Immediate Opportunities Available


  • Attractive base salary
  • Join a prestigious organization with a collaborative work environment.
  • Standard working hours from Monday to Friday - no weekend shifts
  • Remote position from the outset
  • Exceptional training and professional development programs


MTrec Ltd is excited to represent a distinctive client in the customer service sector, seeking to hire a bilingual Customer Support Specialist.

You will operate from home, supported by a robust infrastructure designed to help you deliver outstanding service to customers.


Become part of a company that values its employees, offering extensive support, training, and encouragement from a dedicated management team.

The organization emphasizes teamwork, which positively impacts their esteemed clientele and the quality of service provided.


We highly endorse this position and the organization for individuals with a background in customer service. Comprehensive training and support will be provided.


Key Responsibilities:


  • Manage incoming inquiries from customers and partners in both French and English
  • Respond to customer questions via phone and email
  • Deliver high-quality guidance and information to clients and partners.
  • Exemplify a positive and professional demeanor, consistently providing top-tier customer service.
  • Perform additional tasks as required.
  • Work hours are from 8 AM to 4 PM, Monday to Friday

Qualifications:


  • Proficiency in both French and English
  • Previous experience in customer service, preferably in a contact center or call handling environment.
  • Ability to offer courteous and professional assistance to ensure customer satisfaction.
  • A strong team player motivated by resolving customer issues.


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