Customer Service Representative

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria Police Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Communications Department as a Customer Service Specialist. This is a part-time role that will enable you to achieve a real work-life balance and make a positive impact on our customers.

Key Responsibilities

  • Provide exceptional customer service to the public via telephone, digital channels, and other contact methods.
  • Act as the first point of contact for customers, resolving queries and providing professional advice and effective signposting.
  • Work collaboratively with the team to deliver an outstanding customer service experience, using effective communication and problem-solving skills.
  • Handle a high volume of customer contacts, including emergency situations, and identify, assess, and mitigate risk to ensure the correct response is allocated.
  • Develop an in-depth knowledge of all aspects of the organisation and work closely with police officers, professionals, and partner agencies.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and resilient to change.
  • Desire to resolve customer queries at first point of contact and provide excellent customer service.
  • Ability to work a part-time schedule, including weekends and bank holidays.

What We Offer

We offer a supportive and inclusive work environment, with opportunities for professional development and growth. As a Customer Service Specialist, you will be part of a dynamic team that is committed to delivering exceptional customer service and making a positive impact on our community.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Position OverviewCustomer Service RepresentativeLocation: NewcastleCompensation: Starting salary of £23,000, with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200.Work Schedule: 37.5 hours per weekShift Details: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and support to our customers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and support to our customers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AT Management Full time £24,000

    Job Title: Customer Service Representative Please review the details of this position carefully before proceeding. Location: Newcastle Salary: £24,250 Per annum DOE Job type: Full Time, permanent We are AT Management (ATM), a reputable contact centre dedicated to delivering exceptional Customer Service solutions for prominent organizations...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Job OverviewInbound Customer Service RepresentativeLocation: Quorum Business ParkCompensation: £20, with uncapped commission opportunitiesWork Schedule: 35 hours per weekShift Availability: Monday to Friday, from 3pm to 9pm, inclusive of a paid breakLeave Entitlement: 29 days of annual leave plus bank holidays, increasing to 31 days plus bank holidays after...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arvato. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing tailored information, advice, and guidance to support their needs.Key ResponsibilitiesProvide timely and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arvato. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing tailored information, advice, and guidance to support their needs.Key ResponsibilitiesProvide timely and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Outbound Customer Service Representative Are you equipped with the necessary skills for this position? Review the comprehensive details below to understand the role better. Location: Quorum Business Park, Newcastle, NE12 8BU Compensation: £20, with uncapped commission potential Work Schedule: 35 hours per week Shift Details: Monday to Friday, from 13:00...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    About Verisure Verisure is a leading provider of professionally monitored security systems, offering 24/7 response services to over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide peace of mind by protecting what matters most to our customers. Job Overview We are seeking a dedicated...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Position OverviewOutbound Customer Service RepresentativeLocation: Quorum Business ParkCompensation: £20, with unlimited commission potentialWork Schedule: 35 hours weeklyShift Details: Monday to Friday, from 13:00 to 20:00, including a 45-minute paid breakLeave Entitlement: 29 days plus public holidays, increasing to 31 days plus public holidays after one...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Customer Service Representative Location: Newcastle Compensation: Starting at £23,000, with potential to increase to £25,000 through career advancement, plus a performance-based bonus of £1,200. Work Schedule: 37.5 hours per week Shift Schedule: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days on, 2 days off)....


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Verisure. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries, resolve issues, and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Job SummaryGlobal Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About the RoleWe are looking for a talented individual...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Job SummaryGlobal Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About the RoleWe are looking for a talented individual...