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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

**Key Responsibilities**

  • Provide top-notch customer service via phone, email, and other communication channels
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with company policies and procedures to ensure compliance

**What We Offer**

As a Customer Service Representative at Global Technology Solutions Ltd, you will have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals. You will receive comprehensive training and support to help you succeed in your role and develop your skills and knowledge.

**Requirements**

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively
  • High school diploma or equivalent required

**Working Hours**

We offer a flexible working schedule with a mix of weekdays and weekends. You will work a total of 37.5 hours per week, with shifts between 8am-8pm, Monday to Friday, and 9am-6pm, Saturday and Sunday.