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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding their loan accounts
  • Work closely with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators
  • Stay up-to-date with company policies and procedures, as well as relevant industry regulations and guidelines

Requirements:

  • Previous customer service or contact centre experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of banking, insurance, or financial services is an asset

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • Onsite parking and great transport links

About Us:

Randstad Technologies Recruitment is a leading recruitment agency specializing in technology and IT staffing solutions. We are committed to providing exceptional service to our clients and candidates, and we are seeking a talented Customer Service Representative to join our team.