Customer Service Representative

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

About Verisure

Verisure is a leading provider of professionally monitored security systems, offering 24/7 response services to over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide peace of mind by protecting what matters most to our customers.

Job Overview

We are seeking a dedicated Customer Service Representative to join our team at Verisure Services. In this role, you will be responsible for providing exceptional customer service within an inbound team, addressing customer inquiries, resolving complaints effectively, and ensuring a positive customer experience.

Responsibilities

  • Deliver outstanding customer service by responding to customer inquiries promptly and efficiently.
  • Handle customer complaints with empathy and professionalism, striving for resolution and customer satisfaction.
  • Provide clear and concise information regarding products, services, and company policies.
  • Assist customers with invoice inquiries and process payments over the phone.
  • Make outbound calls to update customers on their needs and provide relevant information.
  • Maintain accurate customer records and update information as needed.

Skills & Qualifications

  • Previous experience in a customer service environment is preferred.
  • Excellent communication skills, both written and verbal, with a strong problem-solving attitude.
  • Ability to multitask effectively and manage multiple customer interactions simultaneously.
  • Proficiency in computer skills, including Microsoft Office Suite.
  • Customer-oriented mindset with a genuine passion for delivering exceptional customer experiences.
  • Active listening skills and the ability to understand customer needs.

Benefits Package

At Verisure, we value our employees and offer a comprehensive benefits package that includes:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health insurance plan.
  • Paid time off and holidays.
  • Employee discounts on Verisure products and services.
  • Opportunities for professional development and growth.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Position OverviewCustomer Service RepresentativeLocation: NewcastleCompensation: Starting salary of £23,000, with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200.Work Schedule: 37.5 hours per weekShift Details: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AT Management Full time £24,000

    Job Title: Customer Service Representative Please review the details of this position carefully before proceeding. Location: Newcastle Salary: £24,250 Per annum DOE Job type: Full Time, permanent We are AT Management (ATM), a reputable contact centre dedicated to delivering exceptional Customer Service solutions for prominent organizations...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Job OverviewInbound Customer Service RepresentativeLocation: Quorum Business ParkCompensation: £20, with uncapped commission opportunitiesWork Schedule: 35 hours per weekShift Availability: Monday to Friday, from 3pm to 9pm, inclusive of a paid breakLeave Entitlement: 29 days of annual leave plus bank holidays, increasing to 31 days plus bank holidays after...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arvato. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing tailored information, advice, and guidance to support their needs.Key ResponsibilitiesProvide timely and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arvato. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing tailored information, advice, and guidance to support their needs.Key ResponsibilitiesProvide timely and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Outbound Customer Service Representative Are you equipped with the necessary skills for this position? Review the comprehensive details below to understand the role better. Location: Quorum Business Park, Newcastle, NE12 8BU Compensation: £20, with uncapped commission potential Work Schedule: 35 hours per week Shift Details: Monday to Friday, from 13:00...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Position OverviewOutbound Customer Service RepresentativeLocation: Quorum Business ParkCompensation: £20, with unlimited commission potentialWork Schedule: 35 hours weeklyShift Details: Monday to Friday, from 13:00 to 20:00, including a 45-minute paid breakLeave Entitlement: 29 days plus public holidays, increasing to 31 days plus public holidays after one...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Verisure. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries, resolve issues, and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Customer Service Representative Location: Newcastle Compensation: Starting at £23,000, with potential to increase to £25,000 through career advancement, plus a performance-based bonus of £1,200. Work Schedule: 37.5 hours per week Shift Schedule: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days on, 2 days off)....


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Job SummaryGlobal Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About the RoleWe are looking for a talented individual...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Job SummaryGlobal Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About the RoleWe are looking for a talented individual...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job DescriptionEntry-Level Sales and Customer Service OpportunityAbout the RoleWe are seeking a motivated and enthusiastic individual to join our sales and marketing team in a business development capacity. As a customer service representative, you will be responsible for building relationships with clients and identifying new business opportunities.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job DescriptionEntry-Level Sales and Customer Service OpportunityAbout the RoleWe are seeking a motivated and enthusiastic individual to join our sales and marketing team in a business development capacity. As a customer service representative, you will be responsible for building relationships with clients and identifying new business opportunities.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time £23,795

    About GreenbeanGreenbean is a forward-thinking company that specializes in streamlining financial processes and minimizing administrative burdens. Our innovative solution has earned us a reputation as a leader in our industry, and we're committed to maintaining a supportive and collaborative work environment.Job SummaryWe're seeking a highly motivated and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time £23,795

    About GreenbeanGreenbean is a forward-thinking company that specializes in streamlining financial processes and minimizing administrative burdens. Our innovative solution has earned us a reputation as a leader in our industry, and we're committed to maintaining a supportive and collaborative work environment.Job SummaryWe're seeking a highly motivated and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Job SummaryGlobal Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About the RoleWe are looking for a talented individual...