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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

Job Summary

Global Technology Solutions Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Sales Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

About the Role

We are looking for a talented individual who is passionate about delivering outstanding customer experiences. As a Needs Met Specialist, you will be working closely with our clients to understand their requirements and provide tailored solutions to meet their needs.

Key Responsibilities

  • Provide exceptional customer service and support to clients, ensuring that their needs are met and exceeded.
  • Work closely with clients to understand their requirements and provide tailored solutions to meet their needs.
  • Develop and maintain strong relationships with clients, ensuring that their needs are met and exceeded.
  • Collaborate with internal teams to ensure seamless delivery of services and solutions.
  • Stay up-to-date with industry trends and developments, ensuring that our services and solutions are aligned with the latest best practices.

Requirements

  • Proven track record in a sales environment, with a strong focus on customer service and support.
  • Sociable, helpful, and eager to provide excellent customer service to clients.
  • Able to work in a fast-paced environment, ensuring defined processes are followed.
  • Good eye for detail, ensuring client details are captured and recorded accurately.
  • Keen to take responsibility for managing client information in line with GDPR.
  • Experience of working with computer systems.
  • Team player who enjoys collaborating with team members to deliver outstanding customer service and support.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.