Revenue and Benefits Customer Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CRA GROUP LIMITED Full time
Job Overview

This role is fully remote.

Contract duration: 4 months with a Local Authority.

Position Title: Customer Hub Officer (Revenue and Benefits)

Role Summary:

· The position necessitates proficiency in managing housing benefit applications, which includes the evaluation, verification of income and asset information, and overseeing council tax reductions.

Primary Responsibilities:

· The individual will be responsible for reviewing 50 applications monthly from now until the end of the contract, utilizing systems such as RB live and Northgate NEC.

· A strong emphasis is placed on precision, as highlighted by the Housing Benefits Accuracy Award.

Required Qualifications:

· Candidates should possess familiarity with information management systems like RB line and document management platforms to ensure adherence to DWP regulations.

· Due to limited training duration, the expectation is to immediately engage in processing, verifying, and conducting quality assurance on benefit applications.

Additional Information:

· This position is part-time, requiring 15 hours per week.

· The role is entirely remote.



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